How Can I Shop on Fusyajewellery.com?

You can add the products you like to your cart (if the products have different sizes or colors, make sure to select the size and color options first) and complete your purchase by entering your delivery and payment details.

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Can I Send the Products I Purchase from Fusyajewellery.com as a Gift?

Yes. When you reach the payment page, you will see separate fields for delivery and billing addresses. Enter the address where you want the gift to be sent in the “Delivery Address” section. This way, your gift will be delivered to the specified recipient.

If you select the gift-wrapping option during the ordering process, the products in your order will be sent wrapped as a gift.

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Payment

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What Are My Payment Options?

You can pay for the products you purchase on Fusyajewellery.com via bank transfer or by using any credit card of your choice. VAT is included in the prices, but cash-on-delivery is not currently available.

Bank account details for payments via bank transfer are provided in the payment section of your order.

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How Can I Take Advantage of Campaigns?

In the order summary section of your cart, enter the relevant campaign coupon code in the “Coupon Code” field to benefit from the promotions for the products in your cart.

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Security

To ensure secure shopping, your credit card information is encrypted using 128-bit SSL during payment and is automatically sent to the bank for authorization. The credit card information you provide during the payment process is sent only to the bank and is never stored by us in any way.

 

Order Cancellation

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How Does the Cancellation Process Work?
 

You can cancel your order free of charge within 3 days of placing it, provided it has not been handed over to the shipping company. To request a cancellation, you need to contact us via email (fusyajewellery@gmail.com) within the specified timeframe.

If you miss the cancellation deadline, you may still utilize the return procedure by meeting the relevant return conditions.

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How Will I Receive a Refund for a Canceled Order?

Once your cancellation request is approved, if the payment was made with a credit card, the refund will be credited back to your card. The reflection time of refunds varies depending on the internal processes of the bank. Refunds for installment payments are processed in installments by your bank. You can monitor the refund process through your bank.

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If you made the payment via bank transfer, please send us your account details via email (fusyajewellery@gmail.com) so we can process the refund.